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17th INTERNATIONAL RESEARCH CONFERENCE IN SERVICE MANAGEMENT
A LONDE SERVICE CONFERENCE - A TRIBUTE TO PIERRE EIGLIER
Porquerolles Island, France June 7-10, 2022
The first International Research Conference in Service Management was held in 1990, with the aim of overcoming traditional boundaries between disciplines. The year 2022 marks the 17th edition of this conference. By enabling thorough and fruitful exchange between a diverse group of participants, this conference has proven itself successful throughout the years.
This edition of the conference will celebrate the memory of one of its founders, Pierre Eiglier, who passed away in February 2020. Because he loved this place, the conference will take place on the magnificent and car-free Porquerolles Island.
The conference has a unique positioning. There are only two competitive sessions occurring at the same time and participants spend more time discussing the paper than presenting it. Each author has 45 minutes (full paper submission) or 15 minutes (extended abstract submission) to present the paper and to lead a discussion with the audience. At each session, both academics and professionals participate in debates, dialogs, and formal presentations. Many participants have established new networks or rejuvenated old ones to exchange ideas and knowledge. Friendliness and informality are part of the tradition of the event, greatly enhanced by the beautiful setting in a Mediterranean seashore environment. In addition to the rich intellectual exchange, the conference provides a visit to the fondation carmignac or to a vineyard in Porquerolles Island.
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Track Chairs
- Marketing : BART LARIVIERE, KU Leuven & Ghent University, Belgium
- HRM : MAHESH SUBRAMONY, Northern Illinois University, USA
- Logistics, Operations & Strategy : MARTIN SPRING, Lancaster University, UK
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Conference Coordinators
Kiane GOUDARZI (IAE Lyon, France) Sylvie LLOSA, Elodie MALLOR, Lionel NICOD (Aix Marseille University) & Chiara ORSINGHER (University of Bologna, Italy)
FOUNDER & PRESIDENT
SCIENTIFIC COMMITTEE
Human Resources Track
Marketing Track
Operations Management Track
ORGANIZING COMMITTEE
TOPICS OF INTEREST
Submissions are encouraged on the following suggested, but not exclusive, topics:
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Marketing
- Assessing and/or improving the customer experience
- AI applications and robotics in service and the service encounter
- Customer participation in service innovation
- Customer relationship management in service
- Social influences in the service experience
- Fostering customer engagement
- Service across the globe
- Service and its potential to enhance consumer lives
- Collaborative service and the sharing economy
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Logistics, Operations & Strategy
- Service Design, Role of the customer and Service delivery system
- Service capacity
- Service Innovation and NSD
- Integrating new technologies into service delivery systems
- Service networks and Network management
- Service network, alliances, outsourcing
- Services and the public sector
- B-to-B services and Service management in manufacturing
- Services and economic trend
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Organizational behavior & Human Resource management
- Service-focused Human Resource Management (HRM) systems
- Service climate and culture
- Service strategy and competitive advantage
- Cross-cultural issues in service
- Service leadership
- Service-profit chain
- Evolving roles of service employees
- Disadvantaged and contingent service workers
BOAT TO PORQUEROLLES ISLAND
| 07:30 | 09:00 | 09:30 | 10:00 | 10:30 | 11:00 | 11:30 |
| 12:00 | 12:30 | 13:30 | 14:30 | 15:30 | 16:30 | 17:30 |
| 18:30 |
| 07:00 | 08:30 | 09:30 | 10:30 | 10:30 | 11:30 | 14:00 |
| 15:00 | 16:00 | 17:00 | 18:00 | 19:00 |
BOAT TO PORQUEROLLES ISLAND
| 07:30 | 09:00 | 09:30 | 10:00 | 10:30 | 11:00 | 11:30 |
| 12:00 | 12:30 | 13:30 | 14:30 | 15:30 | 16:30 | 17:30 |
| 18:30 |
| 07:00 | 08:30 | 09:30 | 10:30 | 10:30 | 11:30 | 14:00 |
| 15:00 | 16:00 | 17:00 | 18:00 | 19:00 |
The conference takes place in Porquerolles island in the Mediterranean sea
The conference starts on Tuesday, June 7th at 6 p.m. with a get together and a warm-up session and ends on Friday the 10th of June in the early afternoon. Those wishing to arrive before/stay after or have further information should contact lalonde@iae-aix.com
To get to the island, you need to take a boat. The best option for the boat is to take it from "La tour Fondue" for a 15 minutes boat trip.
We strongly recommend that you arrive at TOULON-HYERES airport or HYERES railway station. Toulon railway station is also an option, but less practical than HYERES in terms of access to the Island (it adds 20 km and 40 minutes)
Access from Nice or Marseille is possible by rail (but is fairly complicated) or by car via the toll motor-way. The journey takes a good 90 minutes from either city.
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Visualization of the conference location and how to get there
Visualization of the conference location and how to get there
After reading this page, if you have any questions please contact us at lalonde@iae-aix.com
Please note that we will be checking carefully the email address and few days before the conference we will communicate to all registered participants phone contact numbers in case of emergency.
After your registration, you will receive a form to let us (1) know how you arrive (plane/train/Car?) and (2) at what time you arrive and leave. We will do our best to ease your process to reach the conference island and help for cab and boats.
ACCESS
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By Air
Toulon-Hyeres airport: You can reach Toulon-Hyeres airport from Paris (prefer Orly), London Gatwick, Luxembourg, Bruxelle Charleroi. Please find details here
« L’embarcadère de la Tour Fondue », where you will take the shuttle (boat) to get to the island, is 10 kilometres (15 minutes) from Toulon-Hyères Airport.
To reach the Conference resort from Toulon-Hyères airport :
- Taxi: The best solution to get to embarcadère de la tour fondue
- Bus: From Toulon Hyères Airport To Embarcadère de la tour fondue (50 min) Bus prices
Nice or Marseille Airport « L’embarcadère de la Tour Fondue » is about 120 kilometres (74.5 miles) from Marseille-Provence, and 160 Kilometres (99.4 miles) from Nice airport, with at least a 90 minutes journey from either Marseille or Nice.
You would then need to rent a car and park it at La tour Fondue (see below, 55 euros parking cost for 3 to 7 days) or from Marseille Airport, go to Aix TGV or Marseille train station (20 minutes by bus) and then take a train to Toulon or Hyères. -
By Train
Hyères or Toulon railway station : « L’embarcadère de la Tour Fondue », where you will take the shuttle (boat) to get to the island, is 10 kilometres (20 minutes) from Hyères railway station, and 30 kilometres (about 50 minutes) from Toulon railway station (with frequent fast trains (TGV) to and from Paris/Paris Charles de Gaulle airport, Marseille or Nice).
To reach the Conference resort from Hyères or Toulon railway stations:
- Taxi: The best solution to get to embarcadère de la tour fondue from Hyères train station
- Bus:
Marseille or Nice railway station It is 160 (99.4 miles) kilometres from Nice and 95 (59 miles) kilometres from Marseilles railway stations. Rail travel information in France is available on this website. You will need to have an approximate date of departure to obtain information. Payment on line is accepted (NB: tickets are to be withdrawn using the same credit card used for purchase).
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By car
There are different car parks at « l’embarcadère de la tour fondue », where you will take the shuttle (boat) to get to the island:
It seems that the only one that offer a 3 to 7 days parking is Parking Indigo. It costs 55 euros and you don’t need to book it.
BOAT TO PORQUEROLLES ISLAND
| 07:30 | 09:00 | 09:30 | 10:00 | 10:30 | 11:00 | 11:30 |
| 12:00 | 12:30 | 13:30 | 14:30 | 15:30 | 16:30 | 17:30 |
| 18:30 |
| 07:00 | 08:30 | 09:30 | 10:30 | 10:30 | 11:30 | 14:00 |
| 15:00 | 16:00 | 17:00 | 18:00 | 19:00 |
REGISTRATION AND BOOKING
ALL INCLUSIVE CONFERENCE PACKAGE:
- Participant rate: 900 euros
- PhD student rate: 750 euros
The conference package covers participation in the conference, proceedings, food and lodging for 3 nights at Village Vacances IGESA - Rue de la Douane - Île de Porquerolles 83400 HYÈRES.
- Accompanying person (if sharing accommodation with a fully paying participant): 550 euros
Does not grant access to the Conference sessions
- Children under the age of 5 (if sharing accommodation with a fully paying participant): Free of charge
Registration for the conference is now open.
You do not need to fill your arrival and departure date in the platform as we will come back to you later to try to ease your arrival to the island
