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17th INTERNATIONAL RESEARCH CONFERENCE IN SERVICE MANAGEMENT

A LONDE SERVICE CONFERENCE - A TRIBUTE TO PIERRE EIGLIER

Porquerolles Island, France June 7-10, 2022

The first International Research Conference in Service Management was held in 1990, with the aim of overcoming traditional boundaries between disciplines. The year 2022 marks the 17th edition of this conference. By enabling thorough and fruitful exchange between a diverse group of participants, this conference has proven itself successful throughout the years.

This edition of the conference will celebrate the memory of one of its founders, Pierre Eiglier, who passed away in February 2020. Because he loved this place, the conference will take place on the magnificent and car-free Porquerolles Island.

The conference has a unique positioning. There are only two competitive sessions occurring at the same time and participants spend more time discussing the paper than presenting it. Each author has 45 minutes (full paper submission) or 15 minutes (extended abstract submission) to present the paper and to lead a discussion with the audience. At each session, both academics and professionals participate in debates, dialogs, and formal presentations. Many participants have established new networks or rejuvenated old ones to exchange ideas and knowledge. Friendliness and informality are part of the tradition of the event, greatly enhanced by the beautiful setting in a Mediterranean seashore environment. In addition to the rich intellectual exchange, the conference provides a visit to the fondation carmignac or to a vineyard in Porquerolles Island.

  • Track Chairs

    • Marketing : BART LARIVIERE, KU Leuven & Ghent University, Belgium
    • HRM : MAHESH SUBRAMONY, Northern Illinois University, USA
    • Logistics, Operations & Strategy : MARTIN SPRING, Lancaster University, UK
       
  • Conference Coordinators

    Kiane GOUDARZI (IAE Lyon, France) Sylvie LLOSA, Elodie MALLOR, Lionel NICOD (Aix Marseille University)  & Chiara ORSINGHER (University of Bologna, Italy)

FOUNDER & PRESIDENT

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Pierre EIGLIER
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(Aix-Marseille Graduate School of Management - IAE France)

SCIENTIFIC COMMITTEE

Human Resources Track

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Mahesh SUBRAMONY
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(Northern Illinois University)
Fonction
Fonction
Human Resources Track

Marketing Track

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Bart LARIVIÈRE
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(KU Leuven)

Operations Management Track

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Martin SPRING
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(Lancaster University Management School)

ORGANIZING COMMITTEE

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Kiane GOUDARZI
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(IAE Lyon School of Management France)
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Sylvie LLOSA
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(Aix-Marseille Graduate School of Management – IAE France)
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Élodie MALLOR
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(IUT Aix-Marseille, Aix-Marseille Université France)
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Lionel NICOD
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(IUT Aix-Marseille, Aix-Marseille Université France)
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Chiara ORSINGHER
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(University of Bologna Department of Management Italy)

TOPICS OF INTEREST

Submissions are encouraged on the following suggested, but not exclusive, topics:

  • Marketing

    • Assessing and/or improving the customer experience
    • AI applications and robotics in service and the service encounter
    • Customer participation in service innovation
    • Customer relationship management in service
    • Social influences in the service experience
    • Fostering customer engagement
    • Service across the globe
    • Service and its potential to enhance consumer lives
    • Collaborative service and the sharing economy
  • Logistics, Operations & Strategy

    • Service Design, Role of the customer and Service delivery system
    • Service capacity
    • Service Innovation and NSD
    • Integrating new technologies into service delivery systems
    • Service networks and Network management
    • Service network, alliances, outsourcing
    • Services and the public sector
    • B-to-B services and Service management in manufacturing
    • Services and economic trend
  • Organizational behavior & Human Resource management

    • Service-focused Human Resource Management (HRM) systems
    • Service climate and culture
    • Service strategy and competitive advantage
    • Cross-cultural issues in service
    • Service leadership
    • Service-profit chain
    • Evolving roles of service employees
    • Disadvantaged and contingent service workers

GUIDELINES

Authors can choose between two submission format:

  1. The extended submission format is a full paper.
    Manuscripts are to be no longer than 20 pages, including Tables, Figures and References, typed 1.5 line spacing in Times New Roman size. For the references style, please refer to JOSM format

    Each author has 45 minutes to present the paper (20 minutes) and to lead a discussion (25 minutes) with the audience. The feed back is then deep and really useful for the authors. Once the paper based on the extented full format is accepted, authors are free to choose whether to publish on the conference website the entire manuscript or only an extended abstract to avoid future journals publication problems.
     

  2. The normal submission format is an extended abstract.
    Manuscripts are to be no longer than 5 pages, typed 1.5 line spacing in Times New Roman size 12, whithout including Tables, Figures and References,

    Each author has 15 minutes to present the paper (7 minutes) and to lead a discussion (8 minutes) with the audience.

The first page is reserved for the title, full NAME(S) of the author(s) with surnames in CAPITALS, affiliation, e-mail address, full international contact details, and brief abstract of the paper of 150 words.

Your text MUST be sent in WORD (or PDF) format and be identified as follows:

the NAME of FIRST/MAIN AUTHOR and DATE it is sent : LAMDA-15-01-2022.doc   

Subsequent version of the papers (if modifications are made) will be sent with the revision date, (e.g. LAMDA-rev-21-03-2022.doc) thereby avoiding all possible confusion in the final version.

SUBMISSION

Contributions must be uploaded in the platform before the 14th of February 2022

  • Go at https://www.openconf.org/lalonde2022/openconf.php
  • Register you at Make Submission, fill the page and set a password (write it down, you will need it to upload your submission)
  • Go back to the website and go at Upload File give your ID number, password and upload your submission by selecting the right format
Vue aérienne de Porquerolles
porquerolles.png

The conference takes place in Porquerolles island in the Mediterranean sea

The conference starts on Tuesday, June 7th at 6 p.m. with a get together and a warm-up session and ends on Friday the 10th of June in the early afternoon. Those wishing to arrive before/stay after or have further information should contact lalonde@iae-aix.com

To get to the island, you need to take a boat. The best option for the boat is to take it from “La tour Fondue” for a 15 minutes boat trip.

We strongly recommend that you arrive at TOULON-HYERES airport or HYERES railway station. Toulon railway station is also an option, but less practical than HYERES in terms of access to he Island (it adds 20 km and 40 minutes)

Access from Nice or Marseille is possible by rail (but is fairly complicated) or by car via the toll motor-way. The journey takes a good 90 minutes from either city.

After reading this page, if you have any questions please contact us at lalonde@iae-aix.com

Please note that we will be checking carefully the email address and few days before the conference we will communicate to all registered participants phone contact numbers in case of emergency.

After your registration, you will receive a form to let us (1) know how you arrive (plane/train/Car?) and (2) at what time you arrive and leave. We will do our best to ease your process to reach the conference island and help for taxi and boats.

 

ACCESS

  • By Air

    Toulon-Hyeres airport: You can reach Toulon-Hyeres airport from Paris (prefer Orly), London Gatwick, Luxembourg, Bruxelle Charleroi. Please find details here

    « L’embarcadère de la Tour Fondue », where you will take the shuttle (boat) to get to the island, is 10 kilometres (15 minutes) from Toulon-Hyères Airport.

    To reach the Conference resort from Toulon-Hyères airport :

    Nice or Marseille Airport « L’embarcadère de la Tour Fondue » is about 120 kilometres (74.5 miles) from Marseille-Provence, and 160 Kilometres (99.4 miles) from Nice airport, with at least a 90 minutes journey from either Marseille or Nice.
    You would then need to rent a car and park it at La tour Fondue (see below, 55 euros parking cost for 3 to 7 days) or from Marseille Airport, go to Aix TGV or Marseille train station (20 minutes by bus) and then take a train to Toulon or Hyères.

  • By Train

    Hyères or Toulon railway station : « L’embarcadère de la Tour Fondue », where you will take the shuttle (boat) to get to the island, is 10 kilometres (20 minutes) from Hyères railway station, and 30 kilometres (about 50 minutes) from Toulon railway station (with frequent fast trains (TGV) to and from Paris/Paris Charles de Gaulle airport, Marseille or Nice).

    To reach the Conference resort from Hyères or Toulon railway stations:

    Marseille or Nice railway station It is 160 (99.4 miles) kilometres from Nice and 95 (59 miles) kilometres from Marseilles railway stations. Rail travel information in France is available on this website. You will need to have an approximate date of departure to obtain information. Payment on line is accepted (NB: tickets are to be withdrawn using the same credit card used for purchase).

  • By car

    There are different car parks at « l’embarcadère de la tour fondue », where you will take the shuttle (boat) to get to the island:
    It seems that the only one that offer a 3 to 7 days parking is Parking Indigo. It costs 55 euros and you don’t need to book it.

     

BOAT TO PORQUEROLLES ISLAND

Departure from la Tour fondue
07:30 09:00 09:30 10:00 10:30 11:00 11:30
12:00 12:30 13:30 14:30 15:30 16:30 17:30
18:30            

 

Return to la Tour fondue
07:00 08:30 09:30 10:30 10:30 11:30 14:00
15:00 16:00 17:00 18:00 19:00    

REGISTRATION AND BOOKING

ALL INCLUSIVE CONFERENCE PACKAGE:

  • Participant rate: 900 euros
  • PhD student rate: 750 euros

The conference package covers participation in the conference, proceedings, food and lodging for 3 nights at Village Vacances IGESA - Rue de la Douane - Île de Porquerolles 83400 HYÈRES..

  • Accompanying person (if sharing accommodation with a fully paying participant): 550 euros

Does not grant access to the Conference sessions

  • Children under the age of 5 (if sharing accommodation with a fully paying participant): Free of charge

Registration for the conference is now open.
You do not need to fill your arrival and departure date in the platform as we will come back to you later to try to ease your arrival to the island

PROGRAMME

La Londe Conference : Programme La londe Conference Programme