La Londe Conference 2018

15^th International Research Conference in Service Management

La Londe les Maures, France, June 10-13 2018

LA LONDE CONFERENCE 2018

The La Londe Conference is a Research seminar organised by IAE Aix-Marseille Graduate School of Management in La Londe les Maures, South of France. IAE Aix-Marseille is one of the leading French public university business schools and is part of Aix-Marseille University, the largest public university in the French-speaking World. IAE Aix-Marseille was the very first school in Europe - in 1979 - to introduce a one-year graduate programme in the field of Services Management.

The first International Research Conference in Service Management was held in 1990, with the aim of overcoming traditional boundaries between disciplines. Year 2018 marks the 15th edition of this conference. By enabling thorough and fruitful exchange between a diverse group of participants, this conference has proven itself successful throughout the years.

The conference has a unique positioning: Two competitive sessions take place at the same time, and each author has 45 minutes to present the paper and to lead a discussion with the audience. Participants spend more time discussing the paper than presenting it. Leading universities from all over the world regularly send researchers who, through their participation, have established new networks or rejuvenated old ones to exchange ideas and knowledge. At each session, both academics and professionals take part in debates, dialogs, and formal presentations. Friendliness and informality are part of the Conference tradition, greatly enhanced by the beautiful setting in a Mediterranean seashore environment. In addition to the rich intellectual exchanges, the conference proposes a visit to the magnificent and the car-free Porquerolles Island.

During the conference, a Best Paper will be announced. The Best Paper and two selected papers will be invited for consideration for publication in the Journal of Service Management (JOSM).

2018 PHOTO GALLERY

Outing to the Porquerolles Isle

Roundtable with the chairpeople: Pierre Eiglier, Joy Field, Jochen Wirtz, Mike Brady

Gala dinner on the beach

Back to La Londe Conference Home Page

Scientific Committee

Marketing Track Human Resources & Marketing Interactions Track Strategy and Economics Track Service Operations Track Jochen WIRTZ Mike BRADY Pierre EIGLIER Joy FIELD National University of Singapore jochen@nus.edu.sg Florida State University,USA mbrady@cob.fsu.edu Aix-Marseille Graduate School of Management - IAE, France pierre.eiglier@iae-aix.com Boston College, USA fieldjo@bc.edu

Organizing Committee

Kiane GOUDARZI	Sylvie LLOSA	Lionel NICOD	Chiara ORSINGHER
IAE Lyon School of Management France kiane.goudarzi@univ-lyon3.fr	Aix-Marseille Graduate School of Management – IAE France sylvie.llosa@iae-aix.com	IUT Aix-Marseille, Aix-Marseille Université France lionel.nicod@univ-amu.fr	University of Bologna Department of Management Italy chiara.orsingher@unibo.it

Topics of Interest

Submissions are encouraged on the following suggested, but not exclusive, topics:

Guidelines

We call for original papers, written in English or in French. However, papers are to be presented in English. Only papers written in English will participate in the Best Paper selection.

Manuscripts are to be no longer than 20 pages, including Tables, Figures and References, typed 1.5 line spacing in Times New Roman size 12.  Please refer to http://www.emeraldgrouppublishing.com/products/journals/author_guidelines.htm?id=josm#23 for the references style.
Authors are free to choose whether to publish on the conference website the entire manuscript or only an extended abstract. Each author has 45 minutes to present the paper and to lead a discussion with the audience.

Authors who want to submit an abstract of their research project (in 3 to 5 pages) can participate to the forum session featuring emerging research ideas and work in progress. In this forum session, 10 minutes will be allocated to each paper and discussions will occur during and after the session.

The first page is reserved for the title, full NAME(S) of the author(s) with surnames in CAPITALS, affiliation, e-mail address, full international contact details, and brief abstract of the paper of 150 words.

Your text MUST be sent in WORD (or .RTF) format and be identified as follows:

the NAME of FIRST/MAIN AUTHOR and DATE it is sent : LAMDA-15-11-2018.doc       or           LAMDA-15-11-2018.rtf

Subsequent version of the papers (if modifications are made) will be sent with the revision date, (e.g. LAMDA-rev-21-01-2018.doc) thereby avoiding all possible confusion in the final version.

Submission

Contributions must be uploaded before FEBRUARY 12, 2018 to https://openconf.org/lalonde2018/openconf.php. Please indicate to which Track and member of the Scientific Committee the paper should be assigned.
Your manuscript will be acknowledged by email. All submissions will be reviewed by the Scientific Committee and Conference Coordinators.

Authors will be notified Thursday, March 15, 2018

SUNDAY 10-06-2018

MONDAY 11-06-2018

TUESDAY 12-06-2018

WEDNESDAY 13-06-2018

Contact

The administrative officer Julie USKI-BILLIEUX will be happy to give you more details about reservations and other practical aspects of the conference.
Aix-Marseille Graduate School of Management - IAE
Phone: +33 (0)4 42 28 12 02 (direct line) - lalonde@iae-aix.com
AMGSM – IAE - Chemin de la Quille- Puyricard - CS 30063 - 13089 Aix-en-Provence Cedex 2 - France

La Londe, an unforgettable location on the French Riviera

Travel Information

The conference takes place at: ODALYS Résidence L'Ile d'Or  (ex-Agelonde) - Boulevard de la plage de l'Argentière - Agelonde - 83250 LA LONDE LES MAURES

Participants may check-in on Sunday June 10, 2018 at any time, but rooms are available after 4:00pm. Those wishing to arrive before Sunday should contact Julie Uski-Billieux for information (lalonde@iae-aix.com). We strongly recommend that you arrive at HYERES (or Toulon) railway station or TOULON-HYERES airport, since these are the most convenient and nearest to the residence. Access from Nice or Marseille is possible by rail (but is fairly complicated) or by car via the toll motor-way. The journey takes a good 90 minutes from either city.

By Air

La Londe-les-Maures is 20 kilometres (25 minutes) from Toulon-Hyères Airport with several daily flights to and from Paris Orly airport. It is about 120 kilometres (74.5 miles) from Marseille-Provence, and 160 Kilometres (99.4 miles) from Nice airport, with at least a 90 minute journey from either.

By Train

La Londe-les-Maures is 10 kilometres (10 minutes) from Hyères and 28 kilometres (about 45 minutes driving time) from Toulon railway station (with frequent fast trains (TGV) to and from Paris, Marseille or Nice). It is 160 (99.4 miles) kilometres from Nice and 95 (59 miles) kilometres from Marseilles railway stations. Rail travel information in France is available here : https://www.oui.sncf/. You will need to have an approximate date of departure to obtain information. Payment on line is accepted (NB: tickets are to be withdrawn using the same credit card used for purchase).

To reach the Conference resort from the airport or station

Several possibilities are open to participants to reach the conference resort:

Bus: regular bus services from Toulon or Hyères railway stations and Toulon-Hyères airport to the centre of the village of La Londe.
NB: The village centre is about 3 kilometres from the resort. Be careful if you are arriving late, buses don't run at night.
Taxi: The best solution to get to the Odalys Resort.
Contact Julie USKI-BILLIEUX to book a taxi pickup (Toulon-Hyères, Nice airports or railway stations or La Londe-les-Maures town centre)
OR you can choose to hire a taxi upon arrival.
NB: "No-shows" for a booked taxi will be charged the round trip
Car rental: you can arrange car rental details before leaving home through all the leading international car rental companies. Rented cars are supplied with GPS on demand (at extra cost). A free car park is provided at the resort.

You can find other detailed information on transport to La Londe on the following website (transport section): http://www.ot-lalondelesmaures.fr/informations-pratiques/acces-et-transports